Silk daShocka
Greasy Hair Club
50
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Posted - 2012.10.26 06:56:00 -
[1] - Quote
"For example, in fleet engagements we do not reimburse for any reason; we punish people abusing our systems, but we do not reimburse because there is no way to do so fairly." -GM Homonoia
"Hi there, Senior GM Nova here.
I have been looking over this case with Senior GM grave and we have decided to reimburse your ship. As a general rule, we are very reluctant to reimburse when it comes to player versus player combat. In your case it is apparent that you had no chance of activating any modules or issue any commands during the time you were being "chat spammed," you were essentially prevented from playing the game. This is partly due to an oversight in the game design where the chat windows take precedence over other activity.
The ship has been returned to your hangar in [redacted] and the insurance payout retracted.
There is an option in-game to block all chat invites. We strongly suggest you use that option.
Rest assured that we take this very seriously and we have taken action against those involved. Hopefully this incident will not detract from the enjoyment of playing EVE Online.
Best regards,
Senior GM Nova"
"Greetings, GM Bunyip here.
This is an official warning that a large number of your alliance members have been caught exploiting the chat invite system to gain an unfair advantage in PvP.
They have been confirmed as exploiting by sending multiple chat requests to characters in an effort to give themselves an advantage. This incident occurred on 2012.10.02, from 10:40:00 onwards, in the WV-0R2 system.
Note that exploiting in such a way is against the EULA and Terms of Service, and could ultimately result in action being taken against their accounts. Additionally, dealing with these incidents takes us a great deal of time - time that could have been better spent helping players with genuine problems.
We have treated this incident with great lenience. All that has happened at this stage is every individual involved has been warned and had their account marked for future reference.
Future violations may not be treated with the same lenience. Please inform your alliance to cease this activity at once or risk action being taken against their accounts.
If you wish to dispute this, do not reply to the EVE mail. Instead, file a petition.
Best regards,
GM Bunyip"
There's a serious lack of consistency in your PR. One minute it's an exploit, the next it isn't. One minute it's fair to reimburse, the next it ins't.
Hopefully your CS team can learn something from this. |